How do I earn LifeClub Reward Dollars?
When using your LifeClub Rewards card, you earn LifeClub Dollars for every $1 dollar you spend on non-prescription items. LifeClub Dollars are banked onto your LifeClub card, and appears on your receipt or you can ask in-store or log into to your MyJournal account to see how many Reward Dollars you have available. You can spend your LifeClub Dollars at any time on non-prescription items. Please refer to the LifeClub terms and conditions below.
I have lost my card, how do I get a new one?
If you have lost your LifeClub card, you can request a new card at your local LifeClub store and a new one can be created for you on the spot! And don’t worry, your existing Reward Dollars will be transferred over to your new card.
How will I be informed of prizes on offer?
Be sure to update your details as we will send you periodic emails and direct mail pieces letting you know all about of our promotions and product offers. Plus there will be promotional material in-store so keep an eye out!
How can I update my details?
You can update your new contact details by either logging into your MyJournal account, or simply click here to update your details now. Alternatively, next time you are in-store our staff members can help you.
The activities of the Pharmacy Alliance Group include providing various services and benefits to support pharmacies, whether as independent pharmacies or pharmacies trading under the Pharmacy Alliance Group trademarks, (including under franchise arrangements). These services include providing access to discounts and rebates relating to the purchase of pharmaceutical and other products, marketing support (including marketing support for clinics run by pharmacies under the EasyClinic brand), providing access to purchasing technology systems, business analytics support and access to loyalty programs for pharmacy customers. These loyalty programs are known as Healthy Rewards for Alliance Pharmacies, LifeClub for Catalyst members, Club Card for Chemist Discount Centre Pharmacies and A-List for Advantage Pharmacies.
In addition, Chemists Discount Centre Services Pty Ltd also operates an online site where consumers may place orders for products (including prescriptions). This online website facilitates the purchase of products from franchisee pharmacies operating under the “Chemists Discount Centre” brand that we support.
Personal Information generally means information or opinions about an individual who is reasonably identifiable from that information. Personal Information includes Health Information, Sensitive Information and Credit Information.
Health Information includes information or opinions about the health of a person or health services provided to them.
Sensitive Information includes information or opinions about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, as well as Health Information, genetic information and biometric information.
Credit Information includes the type and amount of credit being south in a credit application, repayment history information about an individual, payment information about an individual and default information about an individual.
Terms are more fully defined in the Privacy Act.
WHAT TYPES OF PERSONAL INFORMATION DOES THE PHARMACY ALLIANCE GROUP COLLECT, HOW IS IT COLLECTED AND FOR WHAT PURPOSE IS IT USED?
Types of personal information collected
The type of personal information collected by the Pharmacy Alliance Group depends on the type of transaction you undertake with us. This could include: your name, contact details, other identifying information such as date of birth or gender; information about you that you give us when you complete application forms, make inquiries or purchase goods or services from us (which may include Health Information such as a prescription); and information that we are required by law to collect. We typically would seek to collect information relevant to the purpose for which it is collected. For example, if you book a place in, or attend, a health clinic or other event, then information relevant to your participation in the event will be collected. If you take part in a loyalty programme, then information relevant to your participation in the programme will be collected (this may include your preferences relating to the type of products you may be interested in). If you are applying for a position with the Pharmacy Alliance Group, then information required for us to contact you and to assess your application will be collected. Any curriculum vitae submitted to us will not be used for marketing purposes.
Collection of personal information
Pharmacy Alliance Group seeks to collect personal information directly from you unless it is unreasonable or impracticable to do so. We collect personal information in various ways such as: when you upload material to, or contact us via one of our social media channels or websites; when you place orders online; when you apply to be a pharmacy aligned with the Pharmacy Alliance Group; when you apply for an employment position with Pharmacy Alliance Group; when you complete a customer feedback survey or other form; when you participate in one or our loyalty programmes; or when you email, post or telephone us with respect to our products, services or events.
Use of personal information
We use your personal information for the following purposes: to verify your identity and check it is current and accurate; to facilitate the purchase of products and services that you have requested; to administer and manage those products and services requested (including for invoicing purposes); to respond to your requests, queries and complaints; for our own internal operational purposes and to understand our customer base, including size, interests and trends; to maintain, develop and improve our business systems and processes; to comply with laws and regulations that apply to us and our business and/or to contact you regarding your job application and to assess your job application (where you have applied for a position with us).
Where you have consented to receive marketing information, we also use your personal information to contact you with updates, newsletters, competitions, special offers or promotional information and to conduct product and market research. We will give you a choice as to whether you wish to receive these communications and you may contact us to let us know if you wish to cease receiving further communications and we will take steps to ensure that you do not receive any further communications.
Disclosure of personal information
We may disclose your personal information to entities within Pharmacy Alliance Group, to our service providers and other persons for the purpose of using your Personal Information as disclosed above. These include:
If you elect to participate in any promotions, competitions, sweepstakes, surveys, questionnaires or other events, the rules or terms and conditions for those events may include your agreement to your Personal Information being shared with third parties. By choosing to participate and submitting your Personal Information in that manner, you consent to disclosure of your Personal Information to such third parties in accordance with those rules or terms and conditions.
From time to time, Pharmacy Alliance Group may use third party IT service providers in the conduct of its business, who may store customer information in servers located in other countries, such as in New Zealand and the USA.
Entities within the Pharmacy Alliance Group may collect your Credit Information if you are a pharmacy owner or an individual guarantor of a pharmacy business, for the purposes of assessing any application for credit. The types of information collected include your name, contact information, the name and contact details of any of your business partners, the name and ABN of your pharmacy business, your pharmacy registration number, your trading history, the credit being requested, the delivery address for goods and business references. In addition, we may obtain a Risk of Late Payment report. It is the general practice of the Pharmacy Alliance Group not to disclose any Credit Information to third parties, except that Pharmacy Alliance Group may disclose to a debt collector Credit Information of an individual owner of a pharmacy that owes us membership fees or other amounts as permitted by law.
Consequences of not providing your Personal Information
If you do not provide your personal information to us, in connection with a request for goods or services we may not be able to provide you with the product or service you want. Where you advise us you do not wish to receive any marketing material, we may be able to let you know about other products or services that might better meet your needs
Pharmacy Alliance Group websites
When you visit our websites or use other online resources or apps provided by any entity within the Pharmacy Alliance Group, we may collect information about your computer or electronic device (eg your Internet Protocol (IP) address, browser type, and date and time of your request) by using automatic systems of browsing data collection, such as cookies. A cookie is a file stored on your hard drive; it does not contain intelligible information, but it allows linking between a terminal and information about your preferences. These tracking technologies are used to provide additional functionality to your use of our resources; for example, to remember your preferences and selections. You may limit or remove cookies from your computer or device, but, in these situations, our ability to provide optimal service may be limited. By using any website of the Pharmacy Alliance Group, you consent to the use and installation of these cookies and web beacons to provide you with these services.
Storage and Security of Personal Information
Personal Information is stored on secure servers that are protected in controlled facilities, or in hardcopy paper records stored in secure access facilities. The Pharmacy Alliance Group requires its employees and data processors to protect the confidentiality of any Personal Information held by us.
Accessing your Personal Information
If at any time you want to update or know what Personal Information (including Credit Information) the Pharmacy Alliance Group holds, you are welcome to access your record by contacting the Pharmacy Alliance Group using the details set out below. Your information will generally be made available to you within a reasonable period of receiving your request.
If you make such a request, you will be asked for identification so that we can verify your identity before providing you with your Personal Information. If you require Personal Information to be presented in an alternative format, we will make reasonable efforts to accommodate you. If there is an associated charge to us in order to retrieve your Personal Information, we will advise you of the charges that you would be responsible for and obtain your authorisation before proceeding.
We may not be able to give you access to Personal Information where such access would result in disclosure of other individuals’ Personal Information, would result in a breach of a contract, or would result in disclosure of trade secrets or other proprietary business information belonging to Pharmacy Alliance Group or a third party.
The Pharmacy Alliance Group reserves the right to not provide access to individuals if the request for access is frivolous or vexatious, or falls into another relevant exception category.
We may impose reasonable charges for such access.
Amending or deleting your Personal Information
The Pharmacy Alliance Group will take reasonable steps to ensure Personal Information (including Credit Information) is accurate, up-to-date and complete and notify you of any such changes. If you wish to update your Personal Information, please contact us to amend your record accordingly.
If you wish to have your Personal Information deleted, please contact us and we will take all reasonable steps to delete it. In circumstances where we are required to retain Personal Information, we may not be able to delete your Personal Information. Such circumstances may include, for example, where we are required to retain Personal Information by law or regulation, to continue to manage certain programs, to defend legal claims, or for certain necessary business purposes.
Please contact us if you have a complaint regarding the Pharmacy Alliance Group’s compliance with this policy or any applicable privacy laws. The Pharmacy Alliance Group will consider and respond to a complaint within a reasonable time frame. In addition, please contact us if you wish to discuss any privacy issues, have any concerns regarding your Personal Information or do not wish to receive any future communications from any entity within the Pharmacy Alliance Group.
You can contact the Pharmacy Alliance Group’s through the following means:
Pharmacy Alliance Group Holdings Pty Ltd
Attn: Privacy Officer
Level 4, 111 Coventry Street, Southbank, VIC